Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
PSTN – Public Switched Telephone Network is the global system of interconnected phone networks that provides traditional landline services, using circuit-switched technology to transmit voice calls.
PTM (Packet Transfer Mode) is a communication protocol that transmits data in small packets, allowing efficient data transfer over a network by dividing large files into smaller pieces.
A Public Cloud is a cloud computing service offered by third-party providers over the internet, available to the public or large enterprises on a pay-per-use model for scalability and flexibility.
The Public Switched Telephone Network (PSTN) is the traditional system that provides landline phone services, using circuit-switched technology to connect voice calls over a global network.
A Punchdown Block is a type of terminal block used to connect network or phone wires, where individual wires are “punched down” into slots to establish a secure connection.
Push Notification is a message sent from an application to a user’s device, providing real-time updates or alerts, even when the app is not actively in use.
