A customer service hub equipped with the latest technologies, such as AI, machine learning, and cloud platforms, enabling multi-channel support and seamless customer interactions.
The process of organizing, storing, and sharing company knowledge and resources to ensure agents have the information needed to assist customers efficiently and accurately.
KPI (Key Performance Indicator) is a measurable value that indicates how effectively a business or individual is achieving key objectives, often used to track performance and guide decision-making.
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