Explore our comprehensive glossary of telecom terms and concepts, designed to help you navigate the complex world of telecommunications. Whether you're a seasoned professional or new to the industry, this resource covers everything from basic terminology to advanced industry-specific jargon. Stay informed and easily understand key terms related to networks, infrastructure, services, technologies, and more. Dive in and enhance your telecom knowledge today!
SaaS (Software as a Service) is a cloud-based delivery model where software applications are hosted remotely and accessed over the internet, eliminating the need for local installation.
SBC (Session Border Controller) is a device that manages and secures voice over IP (VoIP) traffic, controlling call sessions between different networks and protecting against security threats.
SBC (Session Border Controller) ensures secure and efficient VoIP communication by monitoring, managing, and protecting call sessions between different networks, improving call quality and security.
A Scheduled Call Back allows customers to schedule a time for an agent to call them, reducing wait times and improving customer service efficiency.
A feature that displays relevant customer information on an agent’s screen when a call or chat initiates, allowing for more informed and personalized service.
Screen Sharing is a feature that allows one user to share their computer screen with others in real time, commonly used in meetings, webinars, and tech support for collaboration and troubleshooting.