Explore our comprehensive glossary of telecom terms and concepts, designed to help you navigate the complex world of telecommunications. Whether you're a seasoned professional or new to the industry, this resource covers everything from basic terminology to advanced industry-specific jargon. Stay informed and easily understand key terms related to networks, infrastructure, services, technologies, and more. Dive in and enhance your telecom knowledge today!
QoE (Quality of Experience) measures the overall satisfaction of users with a service, such as streaming or communication, based on their personal perception of the performance and reliability.
QoS (Quality of Service) is a set of technologies used to manage and prioritize network traffic, ensuring that critical applications like voice or video calls receive the necessary bandwidth for optimal performance.
QoS – Quality of Service refers to the ability to prioritize network traffic to ensure certain types of data, such as video or voice, are delivered smoothly and without interruption.
A process where supervisors and managers align quality standards and performance evaluations, ensuring consistent customer service across the organization.
Strategic frameworks for maintaining high service standards, including guidelines for monitoring, assessing, and improving customer interactions and operations.
Queue Management involves organizing and controlling the flow of customer requests or calls in a service system, often using software to manage waiting times and improve service efficiency.