Genesys Sales Portal: Maximize Your Customer Engagement Tools

Welcome to the Star Telecom portal for Genesys sales. You’ll find key information about our sales offers to help you close more deals, recent wins and much more.

 

Sales Offers

The tables below provide a summary and details about the sales offers that are currently available. If you have an opportunity that doesn’t fit these offers, contact us to see if we can design a custom solution.

Genesys License Contract with Client

( Select an Option to View Applicable Offers )

Offer Offerings Sold Why is This Offer Important? Offer Description Other Details
Free Professional Services Genesys Licenses, Professional Services and Telecom Services  Five9, inContact and other competitors are offering low cost or, in some cases, free professional services. Our offer will enable you to counter their bids and increase your chance of winning.  Star Telecom will provide Professional Services at no charge if the Genesys Cloud CX licenses and Telecom Services are on our paper at list price. 
  1. The deal must be 75 seats or above. 
  2. Not applicable for large RFPs. 
  3. Includes all native Genesys Cloud CX configuration and services to perform architect and agent script data action integration with 3rd party APIs (payments, CRM, etc). 
  4. Does not include complex custom applications to push and pull data independently of an Architect flow or Agent Script (this would be an add-on cost to the free PS offer).
  5. The scope of the professional services will cover application functionality required by the client for the initial deployment of Genesys Cloud.
Discounted Professional Services  Genesys Licenses, Professional Services and Telecom Services  Genesys PS rates can pose a challenge when you are selling Genesys Cloud CX on your paper. Our offer can help you be more competitive.  A range of Professional Services discounts is available depending on the deal makeup. For example, if discounted Genesys Cloud CX licenses and Telecom Services at list price are on our paper, we can provide discounts below US$150/hour and CDN$175/hour for US and Canadian clients respectively. The exact discount depends on the Genesys License discount and deal size. 

If only Telecom Services are on our paper at list price, our PS rates are US$150/hour and CDN$175/hour. 
Offer Offerings Sold Why is This Offer Important? Offer Description Other Details
Discounted Professional Services  Telecom Services and Professional Services  Genesys PS rates can pose a challenge when you are selling Genesys Cloud CX on your paper. Our offer can help you be more competitive.  A range of Professional Services discounts is available depending on the deal makeup. For example, if discounted Genesys Cloud CX licenses and Telecom Services at list price are on our paper, we can provide discounts below US$150/hour and CDN$175/hour for US and Canadian clients respectively. The exact discount depends on the Genesys License discount and deal size. 

If only Telecom Services are on our paper at list price, our PS rates are US$150/hour and CDN$175/hour. 
Discounted Telecom Services  Telecom Services and Professional Services  SIP telecom including toll-free and long distance is a large operating expense for customers. Telecom services costs include not only telecom line and usage charges but also significant taxes. Our offer lets you provide a more competitive solution than Genesys Cloud Voice because our rates are lower and they include taxes.  Star Telecom will provide up to a 20% discount on Telecom Services on our paper or a Genesys partner’s paper. The effective discount can be much higher because taxes are included in our pricing. 
Agent Commissions Telecom Services and Professional Services  Agents often represent many CCaaS vendors and recommend the one who pays them the most. Our offer will enable Agents to generate a significant amount of money which will convince them to work with you on current deals and bring new ones to you in the future.  Star Telecom will provide commissions of 20% to an Agent for Professional Services, committed Telecom Services, Managed Services or Star Telecom Software Products at list price on our paper. 
  1. An example of Agent commissions for a 200 seat center where our Telecom and other Services are included on a 3-year contract would result in $180,000 in agent commissions.
  2. If Star Telecom’s offerings are sold at less than list price the commission percentage for the Agent will be reduced on a prorated basis. Commissions for non-committed Telecom Services are 10%.
  3. Click here for our brochure that you can provide Agents.

Our Recent Wins

Below we have summarized some recent wins where we directly sold Genesys Cloud CX licenses or helped Genesys sell them directly. Star Telecom also has numerous Genesys Cloud clients and industries in addition to this list. Contact us today to find out more.

Retail

Credit Union

Medical

Utility

Financial

Security

Highly Experienced and Responsive Sales Team

If you don’t have enough time in your day or need answers quickly, let Star Telecom help with any part of the sales process. We have 7 individuals who are involved in sales and solution consulting and have many years of experience with engaging contact centers and their IT teams throughout the entire sales cycle. This includes providing custom Genesys Cloud CX demos, complete proposals and RFP responses and presentations. Our goal is to align with your sales strategy to help you close more deals and move quickly.

Reputation for Professional Services Quality

Don’t get bogged down by having to spend time fighting fires due to poor implementation. Star Telecom has a reputation for excellent professional services quality with numerous client references.

Post Sales Licenses Growth

If you don’t have enough time to spend time growing your existing accounts, we can help. We assign a Client Success Manager to each existing customer who will find and create new Genesys Cloud CX license and AppFoundry opportunities.

Telecom Services Quality

Too many contact centers are experiencing voice quality issues from their current provider. Star Telecom provides the best possible voice quality using a voice network that is purpose-built for contact centers, assuring much higher, end-to-end quality of service from the customer to the agent.

100% Focused on Genesys Cloud CX

Partners often work with multiple CCaaS vendors which can introduce potential conflicts in a sales situation. Star Telecom is unique in that we only offer solutions based on Genesys Cloud CX, so your success is our success.

Key Contacts

Jamie Coutts 

VP Client Development
jamie.coutts@startelecom.ca
778-677-5352

John Slauson

Senior Client Development Director (>175 Seats)
john.slauson@startelecom.ca
508-330-6524

Rob Ashton

Client Development Manager (= or < 175 Seats)
rob.ashton@startelecom.ca
416-522-5985

Edgard Cuadra 

Solution Consultant
edgard.cuadra@startelecom.ca
437-329-0007

Tracy Venters 

Partner Relationship Manager
tracy.venters@startelecom.ca
214-732-7770

About Star Telecom

Star Telecom is a North American company that provides full contact center technology and telecom solutions with over 20 years’ experience. With over 50 people and 20+ Certified Genesys Cloud experts we’re large enough to deliver but small enough to care. Star Telecom is a Genesys Gold Reseller and AppExchange Partner with a reputation for pre-sales and post-sales excellence. A summary of our offerings is shown below.

Genesys Cloud CX Licenses

Resale

Star Telecom Products

SIP Connector
Salesforce Connector
HubSpot Connector

3rd Party Products
Google Dialog Flow
Amelia Conversational AI
Google Agent Assist

Telecom Services

SIP Trunking
Toll Free, Long Distance & Local
Purpose-built for Contact Centers

Professional Services

Fixed Bid or Hourly
Custom Solutions

Managed Services

Problem Resolution
Moves, Adds & Changes
Client Success Manager

Advisory Services

CX process Re-engineering and Optimization
Roadmapping
Strategic Planning

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