Your Goals Are Our Priority
For each project, our team focuses on the customer-facing and internal goals that are important to the business stakeholders, such as driving higher customer satisfaction and NPS scores and agent performance. Then we determine the specific technology solutions that will enable the client to achieve them, including approaches to deliver higher service levels and quality, first contact resolution, lower AHT and customer effort and other key operations metrics. As we are designing the solution, we draw on our deep knowledge of the technology, industry best practices, and building successful rollout schedules and roadmaps.
Seniors with 20+ Years of Experience
Many of our senior team members have been working with contact center technology for over 20 years, which benefits our clients in terms of better solution designs and performance. Also, we have a number of people who have worked in large and complex contact center business operations, thereby enabling them to understand the needs of each business team and deliver the best possible outcomes.
100% Focused on Genesys Cloud CX
The Star Telecom team is 100% focused on providing Genesys Cloud CX solutions, which enables us to concentrate on honing our skills to the highest possible level. We are also a Genesys Certified Gold Partner, which is the highest designation for quality.