Ever get a call from a seemingly familiar number, only
Gone are the days of relying on clunky traditional phone
Business communication is the exchange of information, ideas, and messages
As a leader in the Gartner Magic Quadrant, Genesys
As a Gartner Magic Quadrant leader, Genesys Cloud CX
When many companies look at CCaaS solutions to introduce
Measuring call quality is one of the leading KPIs contact
  Regulatory compliance is a top priority for call center
  When the time comes to seek support, customers reach
I love the outdoors. So, I can’t help but
Depending on your industry, you’ll find there are certain times
Everyone has experienced a call claiming they won a
Everyone in sales and marketing has experienced the explosive