Star Telecom Blog

Navigating Irate Customers: 4 Essential Steps for Call Center Agents
Contact Center Management Aug 09, 2024

Navigating Irate Customers: 4 Essential Steps for Call Center Agents

Call centers are often the frontline in customer service, and

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Managing Unexpected Customer Inquiries During Outages
Contact Center Management Aug 02, 2024

Managing Unexpected Customer Inquiries During Outages

In recent times, outages have frequently captured headlines, prompting businesses

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Revolutionizing Customer Engagement with Generative AI
Contact Center Management Jul 31, 2024

Revolutionizing Customer Engagement with Generative AI

Effective customer engagement is crucial for businesses aiming to thrive

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Top 5 Strategies for Customer Experience Transformation
Contact Center Management Jul 24, 2024

Top 5 Strategies for Customer Experience Transformation

The quality of a customer experience has become a paramount

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Conversational AI: What It Is, and How It Is Revolutionizing Customer and Employee Engagement
AI Jul 18, 2024

Conversational AI: What It Is, and How It Is Revolutionizing Customer and Employee Engagement

Introduction to Conversational AI Conversational AI is a sophisticated technology

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Boosting ROI: The Impact of Conversational AI on Contact Centers
Contact Center Management Jul 16, 2024

Boosting ROI: The Impact of Conversational AI on Contact Centers

Contact centers are under immense pressure to deliver exceptional service

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How SIP Trunking Works with VoIP: Simplify Your Communication
Telecom Jul 09, 2024

How SIP Trunking Works with VoIP: Simplify Your Communication

Are you looking for a better way to manage your

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Proven Strategies to Effectively Measure Customer Experience
Contact Center Management Jul 04, 2024

Proven Strategies to Effectively Measure Customer Experience

Customer experience (CX) has become a basic requirement for businesses.

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SIP vs PRI: A Guide to Modern Business Telephony Options
Telecom Jun 28, 2024

SIP vs PRI: A Guide to Modern Business Telephony Options

Choosing the right phone system is crucial for seamless collaboration,

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PBX Technologies vs. VoIP vs. SIP: Key Differences in Modern Communication
Telecom Jun 24, 2024

PBX Technologies vs. VoIP vs. SIP: Key Differences in Modern Communication

Businesses require strong communication systems to stay connected with clients,

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