Style

Template

Large Financial Company

150 Agents
  • project info image
    icon

    Original Systems

    • Talkdesk
    • Zendesk for email
    • Salesforce CRM
  • project info image
    icon

    Business Challenges

    • No forecasting and scheduling available with RTR resource
    • Authentication and payments only available with live agents resulting in higher telco costs
    • Complex IVR system impacting CX and Transfer Rates
    • Salesforce not integrated with IVR system
  • project info image
    icon

    Current Systems

    • Genesys Cloud CX
    • Telecom Services by Star Telecom
    • Salesforce integration
    • IVR authentication and payment system
  • project info image
    icon

    Outcomes

    • WFM solution implemented and allows for forecasting and scheduling
    • IVR authentication and payment system with no live agent intervention - reducing telco costs
    • Simple, effective IVR system implemented improving CX, lowering transfer rates and increasing FCR rates
    • Salesforce CRM integrated with IVR and Genesys Cloud CX improving personalized interactions

Savings Calculator

Please fill your information in fields below

* This field is mandatory
* This field is mandatory
* This field is mandatory
* This field is mandatory

Yes I would like to receive email from Star Telecom about the latest in technology news, white papers, webcasts, events and more. Please check to subscribe. You may opt out at any time

PRIVACY STATEMENT: Please note we will never sell, rent or loan your email address to any outside company or organization.