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Saving Money, Increasing Revenue.

Why would customers not take advantage of all the features and functions included in their licensing tier? It’s a bit of a trick question since Genesys Cloud CX has so many features and functions that few organizations really need ‘everything’ that is included. However, at Star Telecom, we encounter clients every day who could take advantage of features they are entitled to - features that could definitely have a positive impact on their business by saving money, improving customer experience and satisfaction or increasing revenue or cash flow.

This guide is aimed to help organizations recognize the reasons why some features are not being used, why features lack awareness internally, steps they can take to fix these issues and ensure the future adoption of new features in a timely manner. Dive into this guide to learn the challenges plus solutions, and become the organization that stands out vs. the competition by utilizing Genesys Cloud CX to its maximum potential.

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Benefits

Your Goals Are Our Priority

For each project, our team focuses on the customer-facing and internal goals that are important to the business stakeholders, such as driving higher customer satisfaction and NPS scores and agent performance. Then we determine the specific technology solutions that will enable the client to achieve them, including approaches to deliver higher service levels and quality, first contact resolution, lower AHT and customer effort and other key operations metrics. As we are designing the solution, we draw on our deep knowledge of the technology, industry best practices, and building successful rollout schedules and roadmaps.

Seniors with 20+ Years of Experience

Many of our senior team members have been working with contact center technology for over 20 years, which benefits our clients in terms of better solution designs and performance. Also, we have a number of people who have worked in large and complex contact center business operations, thereby enabling them to understand the needs of each business team and deliver the best possible outcomes.

100% Focused on Genesys Cloud CX

The Star Telecom team is 100% focused on providing Genesys Cloud CX solutions, which enables us to concentrate on honing our skills to the highest possible level. We are also a Genesys Certified Gold Partner, which is the highest designation for quality.

Your Goals Are Our Priority

For each project, our team focuses on the customer-facing and internal goals that are important to the business stakeholders, such as driving higher customer satisfaction and NPS scores and agent performance. Then we determine the specific technology solutions that will enable the client to achieve them, including approaches to deliver higher service levels and quality, first contact resolution, lower AHT and customer effort and other key operations metrics. As we are designing the solution, we draw on our deep knowledge of the technology, industry best practices, and building successful rollout schedules and roadmaps.

Seniors with 20+ Years of Experience

Many of our senior team members have been working with contact center technology for over 20 years, which benefits our clients in terms of better solution designs and performance. Also, we have a number of people who have worked in large and complex contact center business operations, thereby enabling them to understand the needs of each business team and deliver the best possible outcomes.

100% Focused on Genesys Cloud CX

The Star Telecom team is 100% focused on providing Genesys Cloud CX solutions, which enables us to concentrate on honing our skills to the highest possible level. We are also a Genesys Certified Gold Partner, which is the highest designation for quality.

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