OMNICHANNEL
Genesys Cloud is a true omnichannel solution in 1 platform
BIG ROI
Businesses have seen 570% ROI in 3 years
SCALABILITY
Easily scale without going to IT, or worse, a third party partner
Features
- Web Chat, Email, Text, Voice in One Platform
- Call Center Analytics & Insights
- Automate Call Routing
- CRM Integration
- Automate Outbound Communications Through Multiple Channels
- Business Automation / Workforce Management
- Security that meets and exceeds industry standards
- Self Service for Your Customers
Genesys Cloud Benefits
- Provide High Quality Customer Service
- Increase Your Contact Center Productivity by 25%
- Reduce Transfers by 35%
- Cut Average Call Handle Time by 40 Seconds
- Gain Insights Into Your Operations & Identify KPI’s
- Scale for a growing organization without the need for an IT department or third-party resource
Star Telecom Benefits
- Designed, Deployed and Supported by Star Telecom
- Managed SIP Services
- 24x7 Voice, Email, & Ticket Technical Support
- Fast implementation and change delivery
- Dedicated Account Management
- Global coverage
- Sustainment / support as a service
- Custom integrations and solutions