Leading CX Solutions, One Expert Partner.

By expertly combining in-house quality telecommunications, cutting-edge AI technology, the best in cloud contact center technology, and compliance solutions, Star Telecom elevates the standard for customer interactions, loyalty, and operational efficiency, as well as cost reduction and improved employee retention.

We offer our solutions holistically or standalone depending on the contact center's needs. If you're looking for a migration, cloud planning, AI guidance, or to improve the resiliency of your telecom, get in touch.

At the heart of our offering is SIP Trunking, a robust and scalable solution, ensuring enhanced connectivity and reliability. Our SIP solutions are designed to be flexible, catering to businesses of various sizes, and are instrumental in reducing the costs associated with traditional phone systems.

• Hassle-free porting
• Bring your own carrier model to enable redundancy on current infrastructure
• Cost savings
• 100% uptime
• Automatic failover for no service disruption
• SIP traffic encrypted using TLS/SRTP between platform & CCaaS solution for security
• Active-to-active geo-redundant POPs to ensure successful auto failovers

Our SIP backbone supports over 70% of Ontario Utilities due to our scaling architecture, and the way we have architected our solution is for native integration into the CCaaS and Conversational AI solutions you know and trust. (Genesys, Avaya, Cisco, Five9, Incontact, RingCentral, Kore.AI, Omelia, and more).

Our gold-level partnership with Genesys is the pinnacle of our transformative solutions. The industry-leading platform Genesys Cloud CX provides a unified suite for voice, email, chat, chatbots and social messaging, allowing contact centers to deliver omnichannel experiences that today's customers expect.

How do we make CCaaS different? We are a niche partner that will focus on the goals of your contact center, and make them a reality. We’re proud to carry a 100% CSAT score which stems from our top-notch service.

AI technology is another cornerstone of our innovative approach. By harnessing the power of our AI solutions, we empower contact centers with smart automation, predictive analytics, and conversational AI. These tools help anticipate customer needs, offer personalized service, and provide agents with real-time insights to resolve issues more efficiently. AI-driven analytics contribute to a deeper understanding of customer behaviour, enabling businesses to tailor their services and forge stronger, loyalty-driven relationships. We know what makes conversational AI a success rather than simply adding it for the sake of adding it. Reach out if you're looking for a transformative partner.

No total contact center solution is complete without compliance and safety being addressed. Our partnership with PCI Pal and Redsky allows us to offer fully compliant solutions for contact centers that accept payments, as well as full e911 compliance with RAY BAUM'S Act & Kari's Law. As contact center technology experts, we hand-picked these partnerships due to their prominence, user friendliness and most importantly, reliability.